Iron Mountain is committed to providing an exceptional Customer Experience. One of the most important factors in achieving this goal is listening to you, our customer and incorporating your feedback into our continuous improvement process.
Your participation in our Voice of the Customer survey is already shaping our services and processes. We aim to make it easier for you to do business with us and continually invest in innovative approaches that can make this happen.
Iron Mountain uses Net Promoter Score (NPS) to measure customer satisfaction and loyalty through a survey that asks for a score range between 0 and 10, with 10 being positive. NPS embeds feedback into our processes and promotes a company culture that is truly customer focused.
We have a dedicated Voice of the Customer team that actions your feedback to ensure our service meets your expectations. We also use these insights to drive innovation and improve our service offering.
By capturing a clear view of your experience with us, we can drive service improvement and continue to be industry leaders. Participate in the survey attached to your next work order, and Iron Mountain can make your voice count.
To learn more about our Voice of the Customer Program contact us today.